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Bette A. Ludwig, PhD 🌱's avatar

I agree and I often feel the whiplash effect from the AI claims from the extreme pro and anti-AI claims.

I'm not sure why people think customer service is a straightforward situation that would easily lend itself to AI agents in the first place, as I've worked in customer service type roles and they are anything but straightforward.

Unfortunately, anytime there is an advantage to be taken, people will do it, as you note with the guardrails.

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Neela 🌶️'s avatar

I’m still bullish on AI’s potential, but deeply wary of the narrative inflation happening around it.

If even institutions like MIT are getting swept up in questionable claims, what hope do regular businesses or the public have in separating signal from noise? I’m all for AI innovation, but at this rate, it feels like we’re beta-testing our future David.

You will love my article on Thursday.

I am prepared to hear your feedback hahahaha

Have a good Tuesday!

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